05-21-2009 07:00 AM - edited 03-15-2019 06:07 PM
Hi all,,
Here,s the deal. I have a user with CME. His secretary has 7940 (ephone 1 in config) and ATA (ephone 24) with one shared line (ephone-dn 1). ATA has Panasonic cordless on its port
They want both 7940 and Panasonic to ring simultaneously. This works fine except when the phone that is answered is Panasonic. Then the other incoming call doesn't ring on 7940 (I know this is expected behaveour), I only get Call Waiting indication on Panasonic. Customer wants that second incoming call rings on 7940. I tried with two DNs with different preferences, but the second call never goes to the second DN since it doesn't return busy signal, but Call Waiting. I tried to switch off Call Waiting on Panasonic but with no luck. Any suggestions how to set this up?
Here is the configuration:
ephone-dn 1 dual-line
number 300
ephone 1
mac-address 0023.5E18.A736
type 7940
button 1:1
ephone 24
mac-address 0024.14B2.3DA1
type ata
button 1:1
regards,
Goran Pilat
05-21-2009 07:57 AM
Try the following:
ephone-dn 1 (no dual-line)
number 300
no huntstop
huntstop channel
ephone-dn 2 (no dual-line)
number 300
preference 1
huntstop channel
ephone 1
mac-address 0023.5E18.A736
type 7940
button 1c1,2
ephone 24
mac-address 0024.14B2.3DA1
type ata
button 1c1,2
Hope this helps.
Brandon
05-21-2009 10:13 AM
Hi Brandon,
Thanks for your suggestion. However I can't make it without dual-lines because in that case AFAIK you cannot do the transfer, right? Since this is secretary, she has to be able to handle the transfers.
i will try it out anyway..
bye
Goran
05-21-2009 10:18 AM
Goran,
You would still be able to perform transfers using the second line.
Brandon
05-21-2009 10:34 AM
Hi Brandon,
Thanks for your suggestion. However I can't make it without dual-lines because in that case AFAIK you cannot do the transfer, right? Since this is secretary, she has to be able to handle the transfers.
i will try it out anyway..
bye
Goran
05-21-2009 10:34 AM
Hi Brandon,
Thanks for your suggestion. However I can't make it without dual-lines because in that case AFAIK you cannot do the transfer, right? Since this is secretary, she has to be able to handle the transfers.
i will try it out anyway..
bye
Goran
05-21-2009 10:36 AM
Brandon gave you the classical overlaid lines workaround for shared DNs, that should work fine, excpet that you have to keep the lines as dual-line. No huntstop channel and preference will take care of selecting them in the right order.
The alternative is that you upgrade to cme 7.0, configure octo-line DN, that will ring a second and further calls on all phones sharing the DN.
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