we have a new uc520 and I tried to change the language follow the steps read here , but it can’t be done,
and now the uc520 cannot read the voice data and when I trying to reset to default factory settings it says:
“Current Factory default configuration and software package on this device are out of sync. …install the newer version of package…”
I have then new version in my PC, but when I tried to upgrade it said
"cannot retrieve CUE version information"
I found this thread the same problem
At the end of the threat a guy wrote:
“the tac engineer found the problem..
the unity ip wasnt in the access list, so the cna couldnt read all the voice data
once he fixed that cna could read all voice data, and the upgrade worked as well”
How can we restore to the default factory status (as new) or what can i do.
Thanks a lot.