cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
20451
Views
0
Helpful
28
Replies

error at upgrade uc520

JONATAN_HEC
Level 1
Level 1

Hi everyone,

we have a new uc520 and I tried to change the language follow the steps read here , but it can’t be done,

and now the uc520 cannot read the voice data and when I trying to reset to default factory settings it says:
“Current Factory default configuration and software package on this device are out of sync. …install the newer version of package…”
I have then new version in my PC, but when I tried to upgrade it said
"cannot retrieve CUE version information"
I found this thread  the same problem

https://www.myciscocommunity.com/thread/2376

At the end of the threat a guy wrote:
“the tac engineer found the problem..
the unity ip wasnt in the access list, so the cna couldnt read all the voice data
once he fixed that cna could read all voice data, and the upgrade worked as well”
How can we restore to the default factory status (as new) or what can i do.

Thanks a lot.

28 Replies 28

A quick way to reset to factory default is to use CLI:

1) Telnet to 192.168.10.1 and log in.

2) Type "enable" and enter enable password.

3) Do a "copy flash:UC520XXXX startup-config", where "UC520XXXX" is the default config file on your flash. You can hit the tab key to complete the file name.

4) Do a "reload"

5) After the UC500 comes up, try to upgrade again from CCA.

Let me know if this works for you.

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

error2.JPG

I did it, i copied the file and did a reload.

after reload i connected by CCA and i traied to upgrade but i said "Cannot retrieve CUE version information"

is there another way?

Thanks.

Can you post the CCA logs? Just press F2 while trying to do the upgrade.

Thanks,

Marcos

this is the Log

-------------------------------

++: DEBUG:  : Current CUE transport timeout =5000
++: DEBUG:  : Current CUE deliver timeout =600
++: DEBUG:  : Session clear command sent
++: DEBUG:  : Session command = service-module Integrated-Service-Engine 0/0 session
++: DEBUG:  : Logged into CUE.
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:869)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
7903.734 com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:64) [ERROR] WARNING: OpEnterBladeSession: old prompt 'UC520#' and new prompt 'UC520#' are identical
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:245)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:306)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Clear CUE CLI res Map
java.lang.NullPointerException
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3797)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
2009.05.21-03:10:13-MST DEBUG Device: get running config
++: DEBUG:  : AuthGrp@1d0e17a: getAuthCreds() called for: telnet://192.168.10.1:23; realm: null
++: DEBUG:  : Current CUE transport timeout =5000
++: DEBUG:  : Current CUE deliver timeout =600
++: DEBUG:  : Session clear command sent
++: DEBUG:  : Session command = service-module Integrated-Service-Engine 0/0 session
++: DEBUG:  : Logged into CUE.
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:869)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
7940.734 com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:64) [ERROR] WARNING: OpEnterBladeSession: old prompt 'UC520#' and new prompt 'UC520#' are identical
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:245)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:306)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Clear CUE CLI res Map
java.lang.NullPointerException
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3797)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
java.lang.NullPointerException
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4029)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
---------------------------------------------------------------

using console, is there a way to upgrade or replace system files?

Thanks

Jonatan,

You could use tftp, but it´s alot of commands since you manually have to change your config as well

Regards,

Eivind

Thanks Eivind

At this point the unity doesn't work, it can not read Voice configuration in CCA and it can not be upgraded, so what can I do to get the unity worked again.

Jonatan,

Are you able to reach Unity from CLI???

Use the command "service-module integrated service-engine 0/0 session" if I´m not completly mistaken... Use TAB to get help on the commands...

Regards

Eivind

I wrote the command, but nothing happen.

---------------------------------------------------------------------------------------------

UC520#service-module Integrated-service-engine 0/0 session
Trying 10.1.10.2, 2002 ... Open

---------------------------------------------------------------------------------------------

Any idea?

Thanks

try to press "enter" key

Regards

Eivind

i pressed Enter many times but nothing happen so i did a reload and after it I check the service using "status":

--------------------------------------------------

User Access Verification

Username: cisco
Password:
UC520#enable
UC520#service-module Integrated-service-engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is waiting for registration message
Service Module status is not available

UC520#

-------------------------------------------------------

It does not open 10.1.10.1 at browser but 10.1.0.2 does so  i copied the result of  Show Tech Support and attach the file in this thread.

Jonatan,

I guess you waited a couple of minutes after the reload before you issued the command??? It takes some time before the CUE is finished loading. Anyways, this seems like a case for TAC, or maybe one of the Cisco guys in the forum...

FYI

I issued the same command and got:

uc520#service-module integrated-Service-Engine 0/0 status

Service Module is Cisco Integrated-Service-Engine0/0

Service Module supports session via TTY line 2

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..

Cisco Unity Express 3.2.1

CUE running on UC500

Regards

Eivind

UPDATE:

Are you using console, telnet or SSH???

I use console to write the command:

service-module integrated-Service-Engine 0/0 session

and the same time i use telnet  to:

service-module integrated-Service-Engine 0/0 status

You are right Eivind, after a couple of minutes it start to answer in console i attach the result,

now in telnet with  "service-module integrated-Service-Engine 0/0 status"  command it says

UC520#service-module integrated-service-engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is failed
Service Module status is not available

If you type *** before the CUE boots, and try to format the CUE and reinstall with a new version

output from the engine.txt attached:

___________________________________________

Resetting devices ....Done.

mac address for internal ethernet 00:1b:a0:2b:45:9e

Please enter '***' to change boot configuration:

ServicesEngine Bootloader Version : 1.0.3

___________________________________________
Or maybe send marcos@cisco a message to see if has a better option....
If you decide/manage to upgrade CUE with CLI, have patience, this takes about 40 minutes or so.. also then you can upgrade the IOS using TFTP and you are up and ready with a new version (hopefully) within a couple of hours of work.
Regards
Eivind
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: