Hi. I'm running CCM 5.1.2 with CAR enabled. I am trying to get a fairly simple report but am new to this and having trouble getting to the right place.
Basically I need to know the number of external calls are coming into all extensions. Only external calls, not internal-to-internal.
Then I need to know, of those calls, how many are getting forwarded to our voicemail extension (3216)?
I'm figuring I'll need to run two reports: one with all extensions(minus 3216), and another with only 3216.
Is this do-able?