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User Tracking - last seen date

dasmith58
Level 1
Level 1

‎05-22-2009 10:13 AM

I have LMS3.0.1 w/Campus Manager 5.0.2 and when I run user tracking the last seen date hasn't changed since April 19th. I'm thinking it's a database issue but haven't been able to resolve. Can someone help?

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4 Replies 4

Joe Clarke
Cisco Employee
Cisco Employee

‎05-22-2009 10:17 AM

You may be seeing a bug where a NullPointerException causes Data Collection to fail, and thus UT is not run anymore. The bug is fixed in CM 5.0.3 and higher. Try upgrading to CM 5.0.5 (the latest), then run a new Campus Data Collection followed by a UT acquisition, and see if you get current data.

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dasmith58
Level 1
Level 1
In response to Joe Clarke

‎05-22-2009 11:19 AM

Is there a patch that would resolve this? My CS is not 3.1.1 it's 3.0.1 so I can't go 5.0.3 without upgrading CS as well.

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Joe Clarke
Cisco Employee
Cisco Employee
In response to dasmith58

‎05-22-2009 11:22 AM

No. Your LMS version is 3.0.1. Your CS version must be 3.1.1 in order to have CM 5.0.2.

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dasmith58
Level 1
Level 1
In response to Joe Clarke

‎05-22-2009 11:25 AM

You're correct. Too many things going on at once. I'll take you suggestion and let you know the outcome. Thanks for the assist.

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