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How to configure 7916 expansion module

Maleksalim
Level 1
Level 1

Hi

Can somebody show me, how to configure 7916 expansion module, it's the first time I worked with and i have just a blue screen when I connect it to 7965.

thanks for all

8 Replies 8

Rob Huffman
Hall of Fame
Hall of Fame

Hi Malek,

Can you please let us know if you are using CME or CUCM?

Thanks,

Rob

Hi rob

Thank's for you reply

I am using CUCM 7

Rob,

we are having this same issue. but we are using CME. do you have instructions on setting up the 7916 on CME? Currently, all lights come on but it sits there at the initial cisco screen.

Any success here? Having same issue.

*Edit* Disregard, firmware update in the 7975 resolved.

Rob Huffman
Hall of Fame
Hall of Fame

Hi Malek,

The steps are detailed here;

Attaching a Cisco Unified IP Phone Expansion Module

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7961g_7961g-ge_7942g_7941g_7941g-ge/7_1/english/administration/guide/62614241set.html#wp1039513

Hope this helps!

Rob

Hi Rob,

I have done this and the phone, a 7965, does not see the extra lines. The phone is in a remote location and I have confirmed the sidecars are powered on.

Is there something else I need to do. We have 2x12 7916's.

Thanks,

Randall

if your issue is blue screen then no need to worry about it. blue is just a screen colour!. just add customize 16/32 button line template and it should work

thanks

panjwani80
Level 5
Level 5

hey i am also getting blue screen on 7916 with 7965 phone on CUCM 7.X...how did you manage to fix it???

i am running latest firmware 1.0.3

any help would be greatly appreciated

Thanks

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