Skill set display on IPCCX agents IP-Phones

Unanswered Question
May 23rd, 2009

Hi,

we have dedicated Incoming Toll free number for a single client..

so suppose if my incoming call is for let say client XYZ and my CSQ has say options of

1) international

2) Rail/Cars

and many more..

so if client press 1 for International than can it be possible that Agents seating on Cisco IP-Phones displays XYZ-International along with incoming calling number...

Please let me know if we have any solution for the above proposed Feature.

Thanks & Regards

ALok

I have this problem too.
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