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Skill set display on IPCCX agents IP-Phones

Unanswered Question
May 23rd, 2009
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Hi,


we have dedicated Incoming Toll free number for a single client..


so suppose if my incoming call is for let say client XYZ and my CSQ has say options of


1) international

2) Rail/Cars


and many more..


so if client press 1 for International than can it be possible that Agents seating on Cisco IP-Phones displays XYZ-International along with incoming calling number...


Please let me know if we have any solution for the above proposed Feature.


Thanks & Regards

ALok

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