sorry it's really a silly question..
i created an internal extension 4000 this extension is forwarded all to a pstn external number (local number)
i want to display a name (XYZ .. whatever) on the caller phone when calling 4000 instead of displaying the local pstn number that this 4000 is forwarded to?
btw, i tried to create a CTI RP with 4000 as DN and forwarded it all to the pstn local number but still the same .. it displays that pstn local number when calling 4000
i'm sure there is a simple way to do it ... but i'm not able to figure it out.. could any one help me please..