CUPS not work

Unanswered Question
May 24th, 2009
User Badges:

I have a CUCM 6.1 and CUPS 6.0 environment.

After upgrade the CUCM to the version 7.0, the CUPS has stopped working (can not start the service Sync Agent).

When I run Troubleshooter in CUPS, the test "Verify reachability of publisher address, login and execute basic query", show me "Updated version of the CallManager" and request to restart the Sync Agent Service, but this service can not be started.

I do not reboot the CUPS after the CUCM upgrade.

Is there a procedure to run in CUPS after the CUCM upgrade?


Ronaldo Gama

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Rob Huffman Sun, 05/24/2009 - 08:49
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Ronaldo,

Sadly, CUPS 6.x is not supported for use with CUCM 7.x, so you will require an upgrade to CUPS 7;

Table 3 Supported Cisco Unified Presence Upgrades for Release 1.0(1) through Release 6.0(4)

Hope this helps!



This Discussion