Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
263
Views
0
Helpful
1
Replies

CUPS not work

ronaldo.gama
Level 1
Level 1

‎05-24-2009 06:54 AM - edited ‎03-18-2019 11:05 PM

I have a CUCM 6.1 and CUPS 6.0 environment.

After upgrade the CUCM to the version 7.0, the CUPS has stopped working (can not start the service Sync Agent).

When I run Troubleshooter in CUPS, the test "Verify reachability of publisher address, login and execute basic query", show me "Updated version of the CallManager" and request to restart the Sync Agent Service, but this service can not be started.

I do not reboot the CUPS after the CUCM upgrade.

Is there a procedure to run in CUPS after the CUCM upgrade?

Tks,

Ronaldo Gama

Labels:
0 Helpful
1 Reply 1

Rob Huffman
Hall of Fame
Hall of Fame

‎05-24-2009 08:49 AM

Hi Ronaldo,

Sadly, CUPS 6.x is not supported for use with CUCM 7.x, so you will require an upgrade to CUPS 7;

Table 3 Supported Cisco Unified Presence Upgrades for Release 1.0(1) through Release 6.0(4)

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/7_0/english/compatibility/cupcompatibility.html

Hope this helps!

Rob

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents