I have a customer with two requirements:-
1. All thew users have started using their Personal Directory and some have also Sync their Address book with Personal Directory for phone numbers. Now what they want is when a person who has been entered in their personal ADD book calls they should see his name not the number just like the directory service in CCME. How is this possible in CCM 6.0.
2. The customer has two lines on his phones. He is only able to do CALLFWD ALL from 1st line but when he selects the second line the CFWDALL is greyed out and he cannot CFWD. How is this possible in CCM 6.0 ?