I need to write a UCCX 7.0 application that allows a caller in a queue to press 1 to schedule a callback and then enter the time to be called back in 24 hour clock format - i.e. the caller would press 1 7 3 0 to schedule a callback at 5:30pm.
I want to store the callback data in an XML file rather than in a SQL database.
I am confident that I can write the script to store the callback data but I am not sure how to read the contents of the XML file and sent outbound calls to an agent. I need some way to trigger the system to read the XML file. I also need to know how to remove the XML data once a callback has been made.
Just to clarify I do not have the Outbound option installed on the server although could possibly look at this if it was necessary.