Hi Robert,
Just to add a note to the great tips from Brad (+5 points here Brad :)
You may be hitting this bug;
CSCsi54038 Bug Details
UTIM Failed Loading the MIURegistry Component Error 0x800705
Symptom:
UTIM will not start while Unity is running
Error message displayed with text:
"Failed loading the MiuRegistry component. Error 0x8007005. Access is denied
In order to use the Telephony Integration Manager your Windows account must be a Cisco Unity administrator and a member of the Administrators group on this computer."
Conditions:
Any version of Unity software installed on Windows 2003 operating system.
Workaround:
Option 1. Stop the Unity services, UTIM launches without problem
Option 2.
- Use Process Explorer (available from MS) to change the ownership and access to MTXMiuRegistryReadWrite object.
- Launch Process Explorer and select AvCsMgr.exe.
- In the bottom pane, locate Mutant object \BaseNamedObjects\MTXMiuRegistryReadWrite.
- Double click and change the security settings for this object so that the Local Administrators Group is the owner and has access.
- UTIM should now start.
Additional Comments:
If the problem persists after a restart of Unity or the server, the local security policy likely overrides the default behavior and doesn't make the Administrators Group the default object owner.
To change this, reassign the local (or DC) security policy, Security Option "System objects: Default owner for objects..." to Administrators.
On Windows 2003 "not defined" should act the same as Administrators.
Note this requires rebooting the Unity server
Hope this helps!
Rob
