- Silver, 250 points or more
I am running into an issue with the Play Prompt step on UCCX 5.0(2)SR1. I am trying catch a PromptException when I try to play a non-existent prompt using the es_US (US Spanish) language. A prompt with the same name does exist in the en_US (US English) folder and it plays that instead of throwing an exception.
To ensure I've set things up correctly:
I have the used the SetContactInfo step to change language to es_US before I play the prompt.
I have es_US as the group default under the Spanish language.
I have the Play Prompt step set to No for the Continue on Prompt Errors section.
I have the On Exception Goto setup setup to catch the PromptException before I play the prompt.
Is this standard behavior, am I running into a bug, did I forget something, or am I not catching the right exception? Is there any other way to be notified(I.E catch an exception) if a prompt doesn't exist in a language other than US English?
Thanks in advance.