Hi. So I ran into a problem with CUPC and the status' of users. I went through every item in the troubleshooting guide to try and resolve, but nothing has worked up to this point. The problem is that everyone's status doesn't change when a phone goes off-hook. There are no firewalls in between the CUPS server and CUCM. Server health shows green on the client side and on the CUPS side. I have restarted all services, even bounced the server to no avail. Users are associated to lines, they are licensed, etc. Status is really the only problem I have.
The CUPC devices in CUCM show "not registered" most of the time and I can't figure out why. Any help would be appreciated. Thanks.