we have a IPCCX 5.0.2_SR2 and Callmanager 6.1.3 in use.
We want to see calls waiting in the que. I found in the Docs that we can see it in the skill reports. That is true... BUT...
When i open the skill reports window an select the calls waiting report, after 25-30 seconds the window itself get closed.
Is there another way to see the calls in que on the main display of the agent desktop?
The parameter for the windows "always open" has no affect to us. The window itself get closed.
I hope someone can help...