in our installation we use a CTI Server from the company servonic with the application IXI-Call 3.
After some troubleshooting, why we have multiple lines for each user (extension mobility users), we and servonic found out that the Callmanager sends this multiple lines to the TSP installed on the server.
Something like that:
I mean that we get one MAC and DN two or more times. And this makes the CTI Server crazy. Symtoms like some people can dial and some not, users not in conversation get the in conversation state and so on.
Has anyone else this kind of problem?