UCM 7.02 DRS issues

Unanswered Question
May 27th, 2009
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I am running a backup for UCM and it is hung and refreshing I tried to cancel it and it is still hung.


THis is what I am getting

CCM DAB-UCM-PUB1 TCT 100 SUCCESS Wed May 27 11:19:24 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_tct.log

CCM DAB-UCM-PUB1 SYSLOGAGT 100 SUCCESS Wed May 27 11:19:26 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_syslogagt.log

CCM DAB-UCM-PUB1 CDPAGT 100 SUCCESS Wed May 27 11:19:26 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_cdpagt.log

CCM DAB-UCM-PUB1 PLATFORM 100 SUCCESS Wed May 27 11:19:26 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_platform.log

CCM DAB-UCM-PUB1 CEF 100 SUCCESS Wed May 27 11:19:27 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_cef.log

CCM DAB-UCM-PUB1 BAT 100 SUCCESS Wed May 27 11:19:28 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_bat.log

CCM DAB-UCM-PUB1 REPORTER 100 SUCCESS Wed May 27 11:19:29 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_reporter.log

CCM DAB-UCM-PUB1 TFTP 100 SUCCESS Wed May 27 11:19:30 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_tftp.log

CCM DAB-UCM-PUB1 MOH 100 SUCCESS Wed May 27 11:19:58 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_moh.log

CCM DAB-UCM-PUB1 CLM 100 SUCCESS Wed May 27 11:20:00 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_clm.log

CCM DAB-UCM-PUB1 CCMPREFS 100 SUCCESS Wed May 27 11:20:01 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_ccmprefs.log

CCM DAB-UCM-PUB1 CCMDB 100 SUCCESS Wed May 27 11:20:03 EDT 2009 2009-05-27-11-19-24_b_dab-ucm-pub1_ccm_ccmdb.log

CCM CLT-UCM-SUB1 SYSLOGAGT 100 SUCCESS Wed May 27 11:21:48 EDT 2009 2009-05-27-11-19-24_b_clt-ucm-sub1_ccm_syslogagt.log

CCM CLT-UCM-SUB1 PLATFORM 100 SUCCESS Wed May 27 11:21:49 EDT 2009 2009-05-27-11-19-24_b_clt-ucm-sub1_ccm_platform.log

CCM CLT-UCM-SUB1 CDPAGT 100 SUCCESS Wed May 27 11:21:58 EDT 2009 2009-05-27-11-19-24_b_clt-ucm-sub1_ccm_cdpagt.log

CCM CLT-UCM-SUB1 TCT 100 SUCCESS Wed May 27 11:21:59 EDT 2009 2009-05-27-11-19-24_b_clt-ucm-sub1_ccm_tct.log

CCM CLT-UCM-SUB1 CEF 100 SUCCESS Wed May 27 11:22:00 EDT 2009 2009-05-27-11-19-24_b_clt-ucm-sub1_ccm_cef.log

CCM CLT-UCM-SUB1 MOH 100 SUCCESS Wed May 27 11:22:02 EDT 2009 2009-05-27-11-19-24_b_clt-ucm-sub1_ccm_moh.log

CCM CLT-UCM-SUB1 REPORTER 100 SUCCESS Wed May 27 11:30:33 EDT 2009 2009-05-27-11-19-24_b_clt-ucm-sub1_ccm_reporter.log

CCM CLT-UCM-SUB1 TFTP 0 Active Wed May 27 11:30:34 EDT 2009

CCM CLT-UCM-SUB1 CLM 0 --- ---

CCM CLT-UCM-SUB2 SYSLOGAGT 0 Unable to contact server. Master or Local Agent could be down ---

CCM CLT-UCM-SUB2 CDPAGT 0 Unable to contact server. Master or Local Agent could be down ---

CCM CLT-UCM-SUB2 TCT 0 Unable to contact server. Master or Local Agent could be down ---

CCM CLT-UCM-SUB2 PLATFORM 0 Unable to contact server. Master or Local Agent could be down ---

CCM CLT-UCM-SUB2 CEF 0 Unable to contact server. Master or Local Agent could be down ---

CCM CLT-UCM-SUB2 MOH 0 Unable to contact server. Master or Local Agent could be down ---

CCM CLT-UCM-SUB2 TFTP 0 Unable to contact server. Master or Local Agent could be down ---

CCM CLT-UCM-SUB2 CLM 0 Unable to contact server. Master or Local Agent could be down ---


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Overall Rating: 4 (1 ratings)
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Rob Huffman Wed, 05/27/2009 - 08:32
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Hey David,


You may be hitting this bug;


CSCsx34439 Bug Details


DRF leaves tcp sessions open to certain SSH servers

Symptom:


May get warnings about lack of available ssh sessions on SFTP server


Conditions:


DRF backup of 7.0 version products on our shared linux platform.


Workaround:


You should be able to free the sessions by restarting DRF Master agent and local agents on the servers or the ssh service on the server.


Further Problem Description:


When backing up to OpenSSH server DRF leaves many ports in the established state even after the backup is completed.


This is a larger problem if you are using a single SSH server to backup many devices as they can consume all available sessions on the SSH server.


This has been observed in both CCM and UC, expected to be seen on anything that shares this platform OS Status

Fixed


Severity

3 - moderate


Last Modified

In Last 2 weeks


Product

Cisco Unified Communications Manager (CallManager)


Technology



1st Found-In

6.1(3)

7.0(1)

7.0(2)

7.1(0)


Fixed-In

7.1(1.39000.114)

7.0(1.21022.1)

7.0(2.11004.1)

6.1(3.9901.133)

6.1(3.9999.1)



Hope this helps!

Rob

dconstantino Wed, 05/27/2009 - 12:12
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I am also having this issue the Backup seems to get hung on Sub1 after backing up the pub it looks to be getting hung backing up the tftp service.


It is around 65% when this happens



CCM DAB-UCM-PUB1 TCT 100 SUCCESS Wed May 27 15:47:08 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_tct.log

CCM DAB-UCM-PUB1 SYSLOGAGT 100 SUCCESS Wed May 27 15:47:09 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_syslogagt.log

CCM DAB-UCM-PUB1 CDPAGT 100 SUCCESS Wed May 27 15:47:09 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_cdpagt.log

CCM DAB-UCM-PUB1 PLATFORM 100 SUCCESS Wed May 27 15:47:09 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_platform.log

CCM DAB-UCM-PUB1 CEF 100 SUCCESS Wed May 27 15:47:10 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_cef.log

CCM DAB-UCM-PUB1 BAT 100 SUCCESS Wed May 27 15:47:10 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_bat.log

CCM DAB-UCM-PUB1 REPORTER 100 SUCCESS Wed May 27 15:47:11 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_reporter.log

CCM DAB-UCM-PUB1 TFTP 100 SUCCESS Wed May 27 15:47:13 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_tftp.log

CCM DAB-UCM-PUB1 MOH 100 SUCCESS Wed May 27 15:47:38 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_moh.log

CCM DAB-UCM-PUB1 CLM 100 SUCCESS Wed May 27 15:47:40 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_clm.log

CCM DAB-UCM-PUB1 CCMPREFS 100 SUCCESS Wed May 27 15:47:41 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_ccmprefs.log

CCM DAB-UCM-PUB1 CCMDB 100 SUCCESS Wed May 27 15:47:42 EDT 2009 2009-05-27-15-47-08_b_dab-ucm-pub1_ccm_ccmdb.log

CCM CLT-UCM-SUB1 SYSLOGAGT 100 SUCCESS Wed May 27 15:49:13 EDT 2009 2009-05-27-15-47-08_b_clt-ucm-sub1_ccm_syslogagt.log

CCM CLT-UCM-SUB1 PLATFORM 100 SUCCESS Wed May 27 15:49:14 EDT 2009 2009-05-27-15-47-08_b_clt-ucm-sub1_ccm_platform.log

CCM CLT-UCM-SUB1 CDPAGT 100 SUCCESS Wed May 27 15:49:25 EDT 2009 2009-05-27-15-47-08_b_clt-ucm-sub1_ccm_cdpagt.log

CCM CLT-UCM-SUB1 TCT 100 SUCCESS Wed May 27 15:49:27 EDT 2009 2009-05-27-15-47-08_b_clt-ucm-sub1_ccm_tct.log

CCM CLT-UCM-SUB1 CEF 100 SUCCESS Wed May 27 15:49:28 EDT 2009 2009-05-27-15-47-08_b_clt-ucm-sub1_ccm_cef.log

CCM CLT-UCM-SUB1 MOH 100 SUCCESS Wed May 27 15:49:30 EDT 2009 2009-05-27-15-47-08_b_clt-ucm-sub1_ccm_moh.log

CCM CLT-UCM-SUB1 REPORTER 100 SUCCESS Wed May 27 15:59:02 EDT 2009 2009-05-27-15-47-08_b_clt-ucm-sub1_ccm_reporter.log

CCM CLT-UCM-SUB1 TFTP 0 Active Wed May 27 15:59:03 EDT 2009

CCM CLT-UCM-SUB1 CLM 0 --- ---

CCM CLT-UCM-SUB2 SYSLOGAGT 0 --- ---

CCM CLT-UCM-SUB2 CDPAGT 0 --- ---

CCM CLT-UCM-SUB2 PLATFORM 0 --- ---

CCM CLT-UCM-SUB2 TCT 0 --- ---

CCM CLT-UCM-SUB2 CEF 0 --- ---

CCM CLT-UCM-SUB2 MOH 0 --- ---

CCM CLT-UCM-SUB2 TFTP 0 --- ---

CCM CLT-UCM-SUB2 CLM 0 --- ---


Click on the filename to view the log file

Result column indicates results of staging of individual components. Status section indicates the entire Backup Status


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