IP PHONE 7911 LOG IN & LOG OFF problem

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May 27th, 2009
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Some Ip phones can not log in and log off even when requested by CUCM. In CUCM appears the message "Error occurred while retrieving information from database. No LOGOUT device profile". In IP phones the message is something like "error 6". The CUCM version is

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Jaime Valencia Wed, 05/27/2009 - 08:08
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Does the phones have a logout device profile??



if this helps, please rate

rui.ortega Wed, 05/27/2009 - 18:23
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Yes, they do. I already checked the configuration. That situation occurs with some phones but not with all the phones. The phones have the same configuration.


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