I've had one of the managers of a group that uses IPCCX come to me and ask if there is anyway I can present a notification to the agents that they've been "Not Ready" for a certain amount of time. We just upgraded to CCX 7.0.1SR2 and I was playing around with the workflow editor and noticed that there was a "Delay Action" option and a "Notify Agent" option. I set a not ready flow that delays for 5 minutes and then pop's up a notification. It worked great until one of the agents started up their software and waited at the Connecting to the IPCC Express Server for 5 minutes, got the pop-up, then a couple minutes later the software started. This wasn't exactly what I intended when I created that option. I was so close to getting what was asked and I've seen others need the same kind of option. Anyone else have any ides?