IPMA on UCM 7.02

Unanswered Question
May 27th, 2009

We have IPMA working (mostly) on UCM 7.02 - the route point answers the calls and the redirect key works to send calls to the assistant. Assistant watch sees when the assistant is on or off the application.

DivertAll and Intercept on the manager phone are not working at all.

Intercept and Redirect on the assistant phone are not working at all.

The phones are all 7962s.

Where should I start looking to troubleshoot this? I've compared everything with the installation guide & it all appears to be in order...



I have this problem too.
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gogasca Fri, 05/29/2009 - 00:33

Check CSS and partitions.

Shared line mode?

Proxy line?

j.dyer Fri, 05/29/2009 - 08:46

Proxy line. The CSSes and Partitions appear to be correct - they're (except for wording) the same as in the installation guide.


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