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IPMA on UCM 7.02

j.dyer
Level 1
Level 1

‎05-27-2009 04:05 PM - edited ‎03-15-2019 06:14 PM

We have IPMA working (mostly) on UCM 7.02 - the route point answers the calls and the redirect key works to send calls to the assistant. Assistant watch sees when the assistant is on or off the application.

DivertAll and Intercept on the manager phone are not working at all.

Intercept and Redirect on the assistant phone are not working at all.

The phones are all 7962s.

Where should I start looking to troubleshoot this? I've compared everything with the installation guide & it all appears to be in order...

Thanks,

John

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2 Replies 2

gogasca
Level 10
Level 10

‎05-29-2009 12:33 AM

Check CSS and partitions.

Shared line mode?

Proxy line?

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j.dyer
Level 1
Level 1
In response to gogasca

‎05-29-2009 08:46 AM

Proxy line. The CSSes and Partitions appear to be correct - they're (except for wording) the same as in the installation guide.

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