05-28-2009 04:39 AM - last edited on 03-25-2019 10:37 PM by ciscomoderator
Hello,
Has anyone had any experience working with the On-hold MP3 files posted in the MAP website?
I am trying to implement the files on a UC500 by converting them to the required.AU format, but they are just playing as static. So I'm guessing that the format of the files, once converted, are not compatable.
Is there a specific way they AU files should be encoded? Am I missing something?
Thanks
-Brian
Solved! Go to Solution.
05-28-2009 05:33 AM
Then you probably also read the post later in that thread about disabling multicasting. Did you try that? not sure why it would have anything to do with it, especially in the newer software.
try downloading the default MOH file to your PC, then use an audio editing software to compare the format of it with yours.. maybe something is still different.
05-28-2009 05:26 AM
From another forum, try this.
"The UC box is very picky with the format of the MOH file. It needs to be mono 8-bit 8-kHz data; for example, ITU-T A-law or mu-law data format. You can convert your files with Audacity. Anything else just makes a bunch of noise."
05-28-2009 05:27 AM
Yeah I read that same post, but was not having any luck.
-Brian
05-28-2009 05:33 AM
Then you probably also read the post later in that thread about disabling multicasting. Did you try that? not sure why it would have anything to do with it, especially in the newer software.
try downloading the default MOH file to your PC, then use an audio editing software to compare the format of it with yours.. maybe something is still different.
05-28-2009 05:37 AM
that's a good idea, I'll try that now.
-Brian
05-28-2009 05:46 AM
That seemed to work.
Here are the settings that I used to convert my MP3 file to an AU file.
-Brian
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