05-28-2009 10:58 AM - edited 03-04-2019 04:55 AM
When trying to restore the settings for a brandnew Router 881, something went wrong. I can't access the router anymore on a normal way.
Using terminal i get:
Upgrade ROMMON initialized
loadprog: bad file magic number: 0x0
boot: cannot load "flash:"
System Bootstrap, Version 12.4(15r)XZ5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2008 by cisco Systems, Inc.
Testing lower main memory - data equals address
Testing lower main memory - checkerboard
Testing lower main memory - inverse checkerboard
Clearing lower memory rommon use
C880 platform with 262144 Kbytes of main memory
Upgrade ROMMON initialized
rommon 1 >
I can't "flash" a file, because I don't have one. It is not on the CD.
And when I look in the support site I can see it, but I can't download it. Apparently I have to pay for it. Is this correct ?
Also I can not get any support from Cisco by the phone. First I have to pay for a support contract.
Is this the way Cisco works ? Pay for every kind of support, download, ... ?
05-28-2009 12:03 PM
If your router is brand new, you're covered by the initial warranty. This must be given to you by the reseller, and if they refuse to, by cisco TAC, they may ask for a copy for your invoice perhaps.
05-28-2009 02:48 PM
Problem: I am the reseller, and Cisco told me to go to the distributor. And the distributor, enforced me to take a support contract, because: "That's the way Cisco works". "No support contract? No support!"
05-28-2009 03:38 PM
You have assigned a cisco rep called CAM or so. Contact him/her and let know of the issue and ask to escalate. At same time talk to TAC, remember then warranty by law and ask for a case be opened with serial number. Basically, you should always entitled to support with a new item. Else,it's your right to return the item.
05-28-2009 04:18 PM
Sounds fishy.
05-28-2009 04:25 PM
No it's not. It's called "buck-passing" at it's best. The distributor needs to have a course in CUSTOMER MANAGEMENT.
I hope you have the name of the distributor who fobbed you off so you can give this to the CAM.
... And look for another distributor. They don't need your business.
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