MoH sometimes not work

Unanswered Question
May 28th, 2009

Sometimes the MoH works well but sometimes just can hear "bi bi-----bi bi-----" for external call, does anyone know the root cause of this isse, the CM version is 5.1. Thanks

I have this problem too.
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Alberto Montilla Thu, 06/04/2009 - 08:06

If I understand you are connecting a SPA phone to CCME.

If true, please try this:

- Our IOT with CCM indicates you need to delete the Holding tone on the SPA phone (on the [Regional] tab of the SPA phone) if you want MOH to work properly.

If not, please let me know the phone mode.

Regards;
Alberto

andy-tsang Thu, 06/04/2009 - 18:34

Thanks Alberto, our phone model is 7911/7941 connected to CCM version 5.1.

Alberto Montilla Tue, 06/09/2009 - 03:20

Dear Andy-Tsang;

This community is for Small Business only, we dont provide support for Call Manager issues.

Regards
Alberto

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