MoH sometimes not work

andy-tsang · ‎05-28-2009

Sometimes the MoH works well but sometimes just can hear "bi bi-----bi bi-----" for external call, does anyone know the root cause of this isse, the CM version is 5.1. Thanks

Alberto Montilla · ‎06-04-2009

If I understand you are connecting a SPA phone to CCME.

If true, please try this:

- Our IOT with CCM indicates you need to delete the Holding tone on the SPA phone (on the [Regional] tab of the SPA phone) if you want MOH to work properly.

If not, please let me know the phone mode.

Regards;
Alberto

andy-tsang · ‎06-04-2009

Thanks Alberto, our phone model is 7911/7941 connected to CCM version 5.1.

Alberto Montilla · ‎06-09-2009

Dear Andy-Tsang;

This community is for Small Business only, we dont provide support for Call Manager issues.

Regards
Alberto