Agent work flow question

Unanswered Question
May 29th, 2009

Hi,

I have UCCX 7.0 premium version. I have inbound script where customer enters his code. The agent answers on that call and he get a new browser page. Http request should have the code included.

For example, the code is 12345 and the http request should be www.google.com/12345.

So, how it is possible to configure?

In Desktop administrator -> Work Flow Groups -> CAD Agent -> Agent Management Work Flows in field Events I don't have an option answered (in earlier versions of UCCX there was that option)!!!???

Now, events are: startup,shutdown,ready,not ready, time of day!!!

That is the first problem, and the second is with the code, how to insert it?

Please help,

Best regards.

Vlaho

I have this problem too.
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