UC520W and Unity Express - cannot click setup button under applications

Unanswered Question
May 29th, 2009


I upgraded the UC520W to the latest SBCS packs and with unity 7.0.3. Everything seems to work fine but I cannot seem to be able setup unity under applications. First I enable it then I try to set it up but the setup button is not selectable.

I am using CCA2.0. I received no errors during or after the upgrade and also checked the status of each component via CLI and its seems to be fine.

Any ideas?

Kind regards


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Marcos Hernandez Fri, 05/29/2009 - 07:34


Can you clarify exactly what you are trying to do here? I do not understand the "setup unity" statement.


Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

ROBERT THOMPSON Mon, 06/22/2009 - 09:32


The problem was an upgrade to cca2.0 and the latest IOS/CME/CUE for the UC520. After redoing the upgrade, everything worked as it should have.

Kind regards,



This Discussion