UC520W and Unity Express - cannot click setup button under applications

ROBERT THOMPSON · ‎05-29-2009

Hi,

I upgraded the UC520W to the latest SBCS packs and with unity 7.0.3. Everything seems to work fine but I cannot seem to be able setup unity under applications. First I enable it then I try to set it up but the setup button is not selectable.

I am using CCA2.0. I received no errors during or after the upgrade and also checked the status of each component via CLI and its seems to be fine.

Any ideas?

Kind regards

Rob

Marcos Hernandez · ‎05-29-2009

Robert,

Can you clarify exactly what you are trying to do here? I do not understand the "setup unity" statement.

Thanks,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

Steven DiStefano · ‎05-29-2009

I understand. That button is greayed out (circled below) since there is nothing to setup in CCA for VOice Mail Integration to IMAP.

This is OK.

To set up IMAP follow this tip sheet:

https://supportforums.cisco.com/docs/DOC-9688

Then here is an example of how it works:

https://supportforums.cisco.com/docs/DOC-9658

ROBERT THOMPSON · ‎06-22-2009

Hi,

The problem was an upgrade to cca2.0 and the latest IOS/CME/CUE for the UC520. After redoing the upgrade, everything worked as it should have.

Kind regards,

Rob