I'm trying to find a way how one recepteonist can answer multiple calls on one existing line.
Scenario is -
Pilot Point that includes 2 members
Voicemail DN ( accept all other calls )
Sometimes we have a lot of calls and recepteonist should see them in AC as incoming call even if she is answerign another calls that moment. Both recepteonist should use only one line.
I have it working with hunt pilot - and is it possible to do the same with attentand console ?
Right now call coming to Pilot point goes to Member1_Line 1 and next call if it's busy try to go to Member2_ line 1. If both members busy - call forwarded to VM.
I want both recepteonist capable of answering couple calls oer line before call transfered to VM .
I see Cisco SRND guide and it says that this is possible - but not describe how
Based on the line settings on Directory Number Configuration window, Cisco Unified Communications Manager Attendant Console can support multiple calls on a line. When no more outgoing calls can be made on a line, Cisco Unified Communications Manager Attendant Console displays a warning message when the attendant attempts to make a call.
Any ideas ?