CUCM 6.1: retrieving data via Risport

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May 29th, 2009
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Hi,

I've a third-party developer that is collecting data via Risport from a CUCM 6.1 cluster of 2 servers.

When he mades a query, he only get data of phones registered to CCM Publisher. so phone registered on CCM Subscriber are no appearing via Risport.


I've checked serviceability and both servers are configured identically. I've checked via RTMT and there are no errors present.


So it seems something is needed to activate on CCM Subscriber. Any idea?


TIA

Andres Pasten Calzada

Adexus S.A.

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msabir Sat, 05/30/2009 - 14:59
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Keep in mind that you only get 200 phones per request and you have to loop through sets of 200 to retrieve all phones.

andres.pasten Mon, 06/01/2009 - 07:21
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Hi,


That's ok, the application considers the 200 phones restrictions. It loops until it gets all phones.

When all requests are over, the phones retrieved are all registered on CCM Publisher. None of phones registered on CCM Subscriber appears.

This installation is an upgrade from CCM 4.0, so I think that is only a parameter to enable. It happens in cases of CSS FWAll and user locale, that I have changed manually.

Please let me know.

Andres Pasten

Adexus S.A.


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