cue error questions

Unanswered Question
May 29th, 2009


i updated my uc520 through cca to the latest, 7.1. for some reason whenever i login to cue and try to modify the extension, and i am getting this kind of error.

Configure > Extensions

Site Name:local
Error: Unable to login as administrator to the Cisco CallManagerExpress at site 'local'.
Details: CME login failed

but i don't see a problem when i login to cme site. also another thing my clock isn't synchronized to cme. fyi: i have t1 configured for my voice.

Reports > Network Time Protocol
#NTP ServerStatusTime Difference (secs)Time Jitter (secs)

is it possible there is something to do with compatibility issue?

thank you for your help

I have this problem too.
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Tedy Nugroho Tue, 06/02/2009 - 10:21

it was something to do with the credential that is used on the CME. On the telephony-service config, the credential info has to be same as CUE.

As far as the NTP server issue, I have to use the external IP address not the CME IP address.


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