cue error questions

TY08 · ‎05-29-2009

guys,

i updated my uc520 through cca to the latest, 7.1. for some reason whenever i login to cue and try to modify the extension, and i am getting this kind of error.

Configure > Extensions


Site Name:

Error: Unable to login as administrator to the Cisco CallManagerExpress at site 'local'. Details: CME login failed

but i don't see a problem when i login to cme site. also another thing my clock isn't synchronized to cme. fyi: i have t1 configured for my voice.

Reports > Network Time Protocol

#	NTP Server	Status	Time Difference (secs)	Time Jitter (secs)
1	10.1.10.2	reject	0.0	4.0

is it possible there is something to do with compatibility issue?

thank you for your help

ttrentler · ‎05-29-2009

It Might be that the Web Admin password is no longer defined in CME. You may have to readd it from the commandline.

This link may help. . . .

http://uc500.com/new-install-xml-user-namexml-password

Marcos Hernandez · ‎05-31-2009

Try this CLI:

ip http path flash:/gui

Thanks,

Marcos

TY08 · ‎06-01-2009

thank you for your input. i am able to solve the problem now.

thanks

ttrentler · ‎06-01-2009

Just curious . . . What was the fix?

TY08 · ‎06-02-2009

it was something to do with the credential that is used on the CME. On the telephony-service config, the credential info has to be same as CUE.

As far as the NTP server issue, I have to use the external IP address not the CME IP address.