- Silver, 250 points or more
Hi Bosses, I have already configured a call hunt group associated with couple of phones. It already forwards to another phone while one doesn't answer automatically, but my customer doesn't want to delay to receive their calls from their own desks when the users are not available. So, they want to pick the call immediately from their desks with 'PickUp' option. can I configure 'Hunt Group' and 'Call PickUp' in together?
FYI, I have already configured a pickup group also and associated all of their phones, but whenever i press the 'PickUp' button i can't takeover the call. Any clue?
This setup does not work without the "workaround" shown below. Once you apply this you should be good to go :)
**Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
Call Pickup fails on Hunt List
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Use multiple shared lines & CFNA between each shared line.
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
Hope this helps!