Problems with SIP trunk

bjames · ‎06-01-2009

Hi,

I am trying to get a SIP trunk working (Generic provider), I cannot get the SIP trunk to register. I have entered the debug commands, buit I see nothing in the log as far as standard messages. I have one dial plan setip in CCA that will use the SIP trunk first for a 1888 pattern, all other calls use SIP last (preference).

I know I am missing something simple, I just can't figure out what. I've got the upstram router and firewall set to watch traffic, but I do not see the SIP request (either tcp or udp) going out to the ITSP.

The UC520 is setup on the LAN on a regular port (not using firewall), and ACL 2 is set to allow the SIP Trunk provider to come in, but no hits.

If I tie up all the PSTN lines and try to dial out I get a quick busy. I checked the log and I am getting a: DisconnectCause 3 , DisconnectText no route to destination (3): error. It's like the dial plan is not taking affect.

Any help would be appreciated.

Cheers,

Bob

Maulik Shah · ‎06-01-2009

Section 5.1 atdoc below would be what we need to look at on the UC520 to check registration issues:

https://www.myciscocommunity.com/servlet/JiveServlet/previewBody/1560-102-1-1933/UC500-SIPTrunking-Wiki-062008.pdf

Also a config would be useful - can you ping the registrar server from the UC520?

bjames · ‎06-01-2009

I can ping the registrar from the UC520, but I don't see the SIP traffic going to it. I will review the doc and get back to you.

bjames · ‎06-01-2009

I have this document and don't find it helps in troubleshooting this issue. I do have one question; Is DNS required for the registrar or can IP address work as well?

sip-ua
credentials username 4037051476 password 7 xxcc0 realm 204.244.60.182
authentication username 4037051476 password 7 ccddee
no remote-party-id
retry invite 2
retry register 10
timers connect 100
registrar ipv4:204.244.60.182 expires 3600
sip-server ipv4:204.244.60.192:5060
host-registrar

dial-peer voice 1020 voip
corlist outgoing call-toll-free
description **CCA*North American*Toll-Free**
translation-profile outgoing PSTN_Outgoing
preference 1
destination-pattern 81888.......
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
no voice-class sip outbound-proxy
session protocol sipv2
dtmf-relay rtp-nte
ip qos dscp cs5 media
ip qos dscp cs4 signaling
no vad
!

SNS-UC520#sho sip reg stat
Line                              peer        expires(sec) registered
================================ ========== ============ ==========
0                                 20002       161           no
4037051476                        -1          179           no
                                  0           0             no

Cheers

Maulik Shah · ‎06-01-2009

Registrar can be IPv4 address, DNS is not mandatory but is most commonly used.

The document helps in that it shows that the registration is configured for 4037051476 but status shows as no (had to check what the config was setup for). Can you try the below with deb ccsip message enabled:

sip-ua

no registrar

registrar ipv4:204.244.60.182

You should see SIP messages come up (assume .182 is correct, its not .192 as your SIP server is .192)

For the debug output you attached where outbound calls fail - the 1020 dial peer is not being matched, dial-peer 58 is. To check why this is the case:

- need "show dial-peer voice summ"

- complete config to see if there is a translation rule someplace which is stripping of the access-code of 8 before the VOIP dial peer is matched

bjames · ‎06-01-2009

The unregister, register with Debug on shows nothing in the log file at all?> Is there a way to stop and start SIP without rebooting?

SNS-UC520#sho dial-peer voice sum
dial-peer hunt 0
             AD                                    PRE PASS                OUT
TAG    TYPE MIN OPER PREFIX    DEST-PATTERN      FER THRU SESS-TARGET    STAT PORT
1      pots up   up                                0                      down 0/0/0
2      pots up   up                                0                      down 0/0/1
3      pots up   up                                0                      down 0/0/2
4      pots up   up             304                0                      up   0/0/3
5      pots up   up             ABC                0                      up   0/4/0
2001   voip up   up             500                0 syst ipv4:10.1.10.1
2000   voip up   up             777                0 syst ipv4:10.1.10.1
50     pots up   up                                0                      down 0/1/0
51     pots up   up                                0                      down 0/1/1
52     pots up   up                                0                      down 0/1/2
53     pots up   up                                0                      down 0/1/3
2012   voip up   up             444                0 syst ipv4:10.1.10.1
65     pots up   up             8911               5                      up   trunkgroup ALL_FXO
66     pots up   up             911                5                      up   trunkgroup ALL_FXO
67     pots up   up             8011T              5                      up   trunkgroup ALL_FXO
69     pots up   up             8[2-9]..[2-9]...- 5                      up   trunkgroup ALL_FXO
                                 ...
70     pots up   up             8[2-9]11           5                      up   trunkgroup ALL_FXO
71     pots up   up             81[2-9]..[2-9]..- 5                      up   trunkgroup ALL_FXO
                                 ....
72     pots up   up             81800.......       5                      up   trunkgroup ALL_FXO
74     pots up   up             81877.......       5                      up   trunkgroup ALL_FXO
75     pots up   up             81866.......       5                      up   trunkgroup ALL_FXO
1000   voip up   up                                0 syst sip-server
1001   voip up   up             *..                0 syst sip-server
1003   voip up   up                                0 syst ipv4:10.1.10.1
1005   voip up   up                                0 syst ipv4:10.1.10.1
2002   voip up   up             7$                 0 syst ipv4:10.1.10.1
1004   voip up   up                                0 syst sip-server
1020   voip up   down           81888.......       1 syst
1021   voip up   up             81800.......       6 syst sip-server
1022   voip up   up             81[2-9]..[2-9]..- 6 syst sip-server
                                 ....
1023   voip up   up             81877.......       6 syst sip-server
1024   voip up   up             81866.......       6 syst sip-server
1025   voip up   up             8[2-9]..[2-9]...- 1 syst sip-server
                                 ...
1010   voip up   up             [8]T               0 syst sip-server
20001 pots up   up             101$               0                           50/0/1
20002 pots up   up             0$                 0                           50/0/2
20003 pots up   up             301$               0                           50/0/5
20004 pots up   up             302$               0                           50/0/6
20005 pots up   up             303$               0                           50/0/7
20006 pots up   up             BCD$               0                           50/0/9
20007 pots up   up             201$               0                           50/0/10
20008 pots up   up             202$               0                           50/0/11
20009 pots up   up             203$               0                           50/0/12
20010 pots up   up             204$               0                           50/0/13
20011 pots up   up             205$               0                           50/0/14
             AD                                    PRE PASS                OUT
TAG    TYPE MIN OPER PREFIX    DEST-PATTERN      FER THRU SESS-TARGET    STAT PORT
20012 pots up   up             206$               0                           50/0/15
20013 pots up   up             207$               0                           50/0/16
20014 pots up   up             208$               0                           50/0/17
20015 pots up   up             209$               0                           50/0/18
20016 pots up   up             211$               0                           50/0/19
20017 pots up   up             212$               0                           50/0/20
20018 pots up   up             210$               0                           50/0/21
20019 pots up   up             213$               0                           50/0/22
20020 pots up   up             666$               0                           50/0/49
20021 pots up   up             4032818701$       10                           50/0/50
20022 pots up   up             704$               0                           50/0/51
20023 pots up   up             703$               0                           50/0/52
20024 pots up   up             702$               0                           50/0/53
20025 pots up   up             701$               0                           50/0/54
20026 pots up   up             A801...            0                           50/0/55
20027 pots up   up             A800...            0                           50/0/56
64     pots up   up             8911               2                      up   trunkgroup MAIN_FXO
54     pots up   up             911                2                      up   trunkgroup MAIN_FXO
55     pots up   up             8011T              2                      up   trunkgroup MAIN_FXO
56     pots up   up             8[2-9]11           2                      up   trunkgroup MAIN_FXO
3000   voip up   up                                0 syst sip-server
20028 pots up   up             220$               0                           50/0/23
57     pots up   up             8[2-9]..[2-9]...- 2                      up   trunkgroup MAIN_FXO
                                 ...
58     pots up   up             81[2-9]..[2-9]..- 2                      up   trunkgroup MAIN_FXO
                                 ....
60     pots up   up             81877.......       2                      up   trunkgroup MAIN_FXO
61     pots up   up             81866.......       2                      up   trunkgroup MAIN_FXO
62     pots up   up             81800.......       2                      up   trunkgroup MAIN_FXO
3002   voip up   up                                0 syst sip-server
SNS-UC520#

Maulik Shah · ‎06-01-2009

You can start / stop the SIP listening process as below (though I doubt this helps).

UC520(config)#voice service voip
UC520(conf-voi-serv)#sip
UC520(conf-serv-sip)#call service stop

and then do a no call service stop to re enable

Can you turn on "deb ccsip all" &repeat the test - this is verbose so make sure its done when traffic is minimal.

For the outbound call failure - SIP Trunk dial peer for 81888 is down

1020 voip up down 81888....... 1 syst

because you do not have a session target defined for the sip-server - add that in and now you should get further.

bjames · ‎06-01-2009

I wondered that, I have tried to use the gui as much as possible (to simulate client changes), so if it does not default to the sip-ua when "sip-server" is chosen in the dial pattern, then this is not being set by CCA2.0

Stated differently if I change my dial patterm from PSTN and add SIP, should CCA also not add the "session target ipv4:x.x.x.x" to the dial-plan? If the answer is yes, then it's not doing it for me.

No my one dial-plan is "up" and I am testing the SIP communications. I will let you know if I figure it out.

Maulik Shah · ‎06-01-2009

To answer your questions - yes CCA should add the sip-server CLI in there. If it did not, per the other discussion - lets get the logs to see what the issue is. I tried a quick test here in my lab and it did push the right CLI down.

SO I assume after the change, outbound calls work but registration is still an issue (as also inbound calls)?

bjames · ‎06-01-2009

OK I got it working. There was two problems;

First in the :

voice service voip
sip

section it had:

outbound-proxy dns:204.244.60.182 (This was configured by CCA2.0)

I changed it to:

outbound-proxy IPV4:204.244.60.182

AND

The dial-peers for the SIP group did not have the:

session target ipv4:204.244.60.182 ( This was not added by CCA2.0)

Once I added these via CLI, everything worked. You say CCA should have have put it in, but it did not for me. I will try to find the log files and/or make a change and see if it gets pushed to the UC520.

Maulik Shah · ‎06-01-2009

Glad you got this to work. This may have to do with what you mentioned on the other thread where your config changes did not take effect. I tried this multiple times in my setup - if I enter an IP address for outbound proxy, it does get put in as ipv4: instead of dns. Also all the SIP Trunk dial peers have session target sip-server, that was missing I think in your case. The CCA log would tell us for sure why this did not take effect.

On a side note - you can view the CLI (if you care) that CCA pushes down for Voice - Go to System -> Preferences -> Advanced -> Check Enable CLI postview of IOS voice features.

Also, who is the SP you are testing with - if this all worked out would be great to put a quick tip on the SIP Trunk page on this site on what your issues were and how you were able to get this up and running. I can help with this if you want - send me a private message (PM)