one my customer bought Cisco wireless IP phones 7925 and they have call manager 18.104.22.1680-3.
Firstly the problem was that phones didn't auto-registered to the CUCM (and here is the 1st question - should wireless IP phone auto register to the CUCM?).
After that I suggested to added them manually but the problem was that they couldn't choose that type of phone. On forum I found that they are missing devicepack for the phone and for the call manger. They upload
and finally they could add the phone manually but it's stacked to Registering -Opening state.
Next step was to upload
cmterm-7925-sccp.1-3-2.cop.sgn but still ip phone didn't register with CUCM.
I tried to get the SEPxxx.cnf.xml file but I got:
Error on server: File not found.
For the phone that is registered with CUCM for that operation I got:
Do you have any idea what could be the problem?
We tried with non-secure profile and also with secured profiles but without any success.
Any help would be appreciated cause it's pretty high on the priority list of our customer
I'm pretty sure that TAC will have the same advice :)
When you are installing the Device Pack to add support for a new Device type/Model a Clusterwide re-boot is required :) Have a look at the Install notes;
6.Note: Cisco recommends that you apply this Device Package during a maintenance window.
NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with the publisher server and TFTP server.
***When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A clusterwide reboot IS NOT required when running to update existing firmware/support.
Hope this helps!