Image Import Operation Failed - LMS 2.6 RME 4.0.6

Answered Question
Jun 2nd, 2009

Error message is as below. I have collected other images with no issues but this one fails every time.

Processing Device : N*-***-5-R1

Start Time : Tue Jun 02 08:03:38 BST 2009

Device is locked for exclusive access.

The supported protocols for image transfer are: TFTP,SCP

Importing the image c3825-adventerprisek9-mz.124-18b.bin from the device flash:1 into the Software Repository.

Image will be copied to rep_sw_3458871238194532006 using TFTP.

Could not import c3825-adventerprisek9-mz.124-18b.bin from the device.

Error Message:

SWIM1124: Failed to copy the image from Flash due to the reason - copyInvalidServerAddress :invalid server address specified.

Retry the operation. If the problem persists, check the Bug Toolkit application for any known issues on the running image version.

Image will be copied to rep_sw_3457857601897136183 using SCP.

Could not import c3825-adventerprisek9-mz.124-18b.bin from the device.

Error Message:

SWIM1124: Failed to copy the image from Flash due to the reason - SCP Error: Unexpected Error in initiating SCP.

Retry the operation. If the problem persists, check the Bug Toolkit application for any known issues on the running image version.

Image Import Operation Failed

Device is unlocked.

Device Import Result : Failed

End Time:Tue Jun 02 08:05:09 BST 2009

SWIM0036: Could not add this image to software repository.

--------------------------------------------------------------------------------

Import of c3825-adventerprisek9-mz.124-18b.bin from device failed

No action will be performed to add the image to the library.

Job Ended At : Tue Jun 02 08:05:48 BST 2009

Job Ended At : Tue Jun 02 08:05:48 BST 2009

I have this problem too.
0 votes
Correct Answer by Joe Clarke about 7 years 7 months ago

The error indicates that the IP address of the RME server which is sent to the device for the TFTP operation is invalid. If this device is behind a NAT gateway, the device may not be able to reach the given IP address, and you will need to edit the RME device attributes for this device to specify a valid address.

A sniffer trace of SNMP traffic to this device, or the job's swim_debug.log will tell you what IP address is being sent to the device.

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Correct Answer
Joe Clarke Tue, 06/02/2009 - 08:56

The error indicates that the IP address of the RME server which is sent to the device for the TFTP operation is invalid. If this device is behind a NAT gateway, the device may not be able to reach the given IP address, and you will need to edit the RME device attributes for this device to specify a valid address.

A sniffer trace of SNMP traffic to this device, or the job's swim_debug.log will tell you what IP address is being sent to the device.

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