Nortel Environment

Unanswered Question
Jun 2nd, 2009

Is it possible to connect Cisco IP IVR to Nortel/Symposium?

Is exist such kind of integration?

I have this problem too.
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Jonathan Schulenberg Wed, 06/03/2009 - 12:10

CCX can only integrate with Cisco UC Manager.

It is certainly possible to integrate UCM with other PBX systems though.

Chris Deren Wed, 06/03/2009 - 13:02

You can integrate with Nortel with ICM and then have another peripheral connection to Cisco IP-IVR. So, in this setup ICM central controller would route accordingly to ACD (Nortel) and IVR (Cisco).

Read up on ICM documentation for more info.




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