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Nortel Environment

Is it possible to connect Cisco IP IVR to Nortel/Symposium?

Is exist such kind of integration?

2 Replies 2

Jonathan Schulenberg
Hall of Fame
Hall of Fame

CCX can only integrate with Cisco UC Manager.

It is certainly possible to integrate UCM with other PBX systems though.

You can integrate with Nortel with ICM and then have another peripheral connection to Cisco IP-IVR. So, in this setup ICM central controller would route accordingly to ACD (Nortel) and IVR (Cisco).

Read up on ICM documentation for more info.

HTH,

Chris

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