06-02-2009 06:17 AM - edited 03-14-2019 04:10 AM
Is it possible to connect Cisco IP IVR to Nortel/Symposium?
Is exist such kind of integration?
06-03-2009 12:10 PM
CCX can only integrate with Cisco UC Manager.
It is certainly possible to integrate UCM with other PBX systems though.
06-03-2009 01:02 PM
You can integrate with Nortel with ICM and then have another peripheral connection to Cisco IP-IVR. So, in this setup ICM central controller would route accordingly to ACD (Nortel) and IVR (Cisco).
Read up on ICM documentation for more info.
HTH,
Chris
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