CallerID Name

Unanswered Question
Jun 2nd, 2009

We are getting CallerID phone numbers but we are not able to get the actual names of the callers to show up on our phones.

We have a mix of 7975 and 7942's in our environment with a UC520.

Any help would be greatly appreciated.

I have this problem too.
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Steven Smith Tue, 06/02/2009 - 09:39

Are these calls coming in over FXO, BRI, PRI, or SIP?  We will need to look at debugs to see what is going on to make suggestions.  Also, what is the call flow for these calls?  Do they go to AA first?

stfullerton Tue, 06/02/2009 - 09:41

All calls come in via PRI and the call flow goes through an AA first.

What debugs would we need to see and I can see about getting those.

Sean

Steven Smith Tue, 06/02/2009 - 10:49

Does the calling name show up if it rings a phone first instead of going through AA?

If the answer is no, try putting this under the serial interface.

isdn supp-service name calling That is for when a name comes in the facility IE on the PRI.
The debugs to turn are simple for this. 
debug isdn q931  (don't leave this on very long)


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