CUPS 7, CUPC 7 - MWI

Unanswered Question
Jun 2nd, 2009

Can someone explain how often the CUPC client synchronizes with the voicemail server? In my case, it's Unity Connection 7. You'd expect the envelope icon and number of messages to be in line with the number of new messages from the TUI or if viewed from IMAP. But CUPC seems to lag very far behind and the only way I've been able to force it to synchronize it to exit and relaunch the client. Is there a setting or a timer that can be adjusted?

Thanks

Vivian

I have this problem too.
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vivian.le Tue, 06/02/2009 - 11:10

By MWI, I mean the envelope icon in CUPC. I've heard before that CUPC uses IMAP. The only problem is that this confuses the end users who all have an IMAP account configured in Outlook for Unity Connection. When a message is left in their mailbox, they see the message immediately in the IMAP folder in Outlook and whatever action they perform from Outlook is synchronized with the TUI and vice versa. But in CUPC, the voicemail information is not the same. For example, a message was left and retrieved at 1:15 today. But the CUPC client still marked that message as being unread until 3:05. There are now 7 total messages in the mailbox.

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