- Silver, 250 points or more
Not sure exactly how to give an accurate title.
Here is what I am trying to accomplish.
I have 3 Operations Support people who will be oncall for 7 days each. I am trying to figure out a way to set up a number that will be for the group to use.
For example, we maintain 100+ sites and when the T-1 goes down the carrier is suppose to call out operations department. We have given out one number for them to call 24x7.
Here is what I have tested so far:
Create Time Periods for all times, Business Hours, After Hours, Holiday
Then created Time Schedules
Then created Partition
Then created CSS
To test this I placed a new call in number on my phone and verified everything working as it should with Time Of Day Routing.
Then I needed a way to set this up for 3 people so I created a hunt group.
This is where I lose it.
I created 2 Line Groups for the separate backend hunt numbers for 2 users (I know I said 3 people but only testing with 2 for now).
TOD_Group1_LG has 86700010 - this Line Group is set to skip remaining members and go directly to next group if not available
TOD_Group2_LG has 86700011
Then built one hunt list
Then created 1 hunt pilot number
867450 - Hunt List is TOD_Group_HL
For the hunt forward settings I checked the box to use personal preferences.
Here is my question.
For each dn I created for the phone I have that specific persons cell add for Call Forward ALL and the correct CSS.
When I log out of one phone and dial it does route the way it is suppose to but then goes to fast busy.
I am not sure of a way to accomplish this.
Here is what I am trying to do.
Three users: (cell)
When calling this line I need it to be able to reach one of the cell lines based on availability which will be a manual process of the user logging in and out of the hunt group, this is the only way I can see it working.
Unless there is another way of doing this?
My TOD is set up for:
8:00 to 17:00 Mon-Fri
17:00 to 2400 Mon-Fri
0:00 to 8:00
Then I specified Holidays with exact dates.