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Questioned devices DFM

pieterddejong
Level 1
Level 1

Good day,

Hopefully someone can point me in the right direction. I have an environment that contains many different devices and approx 2000 devices. I have discovered approx 1/3. Looking at DFM(ver4 Solaris), I have many devices in the questioned state. Looking in the logs of DFM.log, I find the following:

ADTM-N-TMG2_STATUS_START-Last discovery started at 03-Jun-2009 09:25:16

[03-Jun-2009 09:25:15+884ms] t@52 Discovery #7

ADTM-E-AD_EACCESSADDRESS-While discovering 'lc-rtr-101.pacificaccess.com.au',

Qualified access address not found

ADTM-N-TMG2_STATUS_COMPLETE-Last discovery completed at 03-Jun-2009 09:25:16

But....doing a nslookup on a working device vs a "questioned device" shows the exact oppposite:

Discovered and working device:

bash-2.05# nslookup lc-rtr-121

Server: su-net-01.pacificaccess.com.au

Address: 161.117.200.200

*** su-net-01.pacificaccess.com.au can't find lc-rtr-121: Non-existent host/domain

Non - working device from logs:

bash-2.05# nslookup lc-rtr-101

Server: su-net-01.pacificaccess.com.au

Address: 161.117.200.200

Name: lc-rtr-101.pacificaccess.com.au

Address: 10.117.253.6

Any ideas? Its as if DFM has stored a different domain suffix for the device?

9 Replies 9

Joe Clarke
Cisco Employee
Cisco Employee

Under DFM > Device Management > Rediscover/Delete you will find a reason for why the devices are questioned. What is that reason? What version of DFM is this? DFM 4 is not a valid version.

Thanks,

Sorry, there are a few issues. The devices mentioned above are in the "learning state" and stay at 10% completed. No error codes or messages just the extract from the log.

DFM would be version 2.0.3 (no idea where I got the 4 from?)

Learning at 10% indicates a problem with one of the daemons. Post the output of the pdshow command. Is the fully qualified hostname of this server resolvable?

Ok,

Attached is the pdshow. The server hostname is resolvable:

w12499@cwksvrc101p$ nslookup cwksvrc101p

Server: su-net-01.pacificaccess.com.au

Address: 161.117.200.200

Name: cwksvrc101p.sensis.com.au

Address: 192.148.125.65

Here's what I have found:

1. When the CW is looking for the device, it is resolved to lc-rtr-101.pacificaccess.com.au

But,

The device is configured with:

ip domain-name sensis.com.au

The CW server also being part of sensis.com.au.

Think this is where it gets a bit confused?

This all checks out. Post the daemons.log, and the output of ps -efl.

Thank you, appreciate your help

Your DFM databases contain bad data. You will need to reinitialize. I also recommend you upgrade to LMS 2.6 with DFM 2.0.13 to prevent this from happening in the future. LMS 2.6 can be downloaded from http://www.cisco.com/cgi-bin/tablebuild.pl/lms26 .

To reinitialize the DFM databases, do the following:

/opt/CSCOpx/bin/dbRestoreOrig.pl dsn=dfmInv dmprefix=INV

/opt/CSCOpx/bin/dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM

/opt/CSCOpx/bin/dbRestoreOrig.pl dsn=dfmFh dmprefix=FH

Then delete /opt/CSCOpx/objects/smarts/local/repos/icf/DFM.rps. Then restart dmgtd.

Thank you,

I will get permission to do this. Just quickly, I do not require any more licensing to go 2.5.1 to 2.6? I am just making sure.

I will update post when I have done the above.

Also, how could you tell database corrupt?

Cheers

Pieter

No, the 2.5 license will work with 2.6. LMS 2.6 is a free upgrade for 2.5.1 users.

There were sync errors in the daemons.log that pointed to a problem with conflicting data in the various DFM databases.

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