I have a SPA525G IP phone that I was testing voicemail with. I left a message on that phones extension, listened to it, then deleted it. But the flashing icon beside the extension number on the LCD won't go away. The Message Waiting Indicator also always remains red.
There are no new or saved voicemails anywhere on the system currently.
I checked and the 2 A800 & A801 "Message Waiting Indication (MWI)" are present. But just in case I deleted them using the CCE and then re-created them. I also tried the "Message Waiting Indicators > Refresh", but the flashing icon is still there.
I have setup voicemail IMAP up in Outlook for this user, its working, when I left the test voicemail, the email was sent.
May I ask you to please open a TAC case for this issue? We need to track it formally. There seems to be a bug here, but TAC will confirm.
Once you have the case number, please email it to me at [email protected]
Thanks for the patience.