thanks for the replies!

If I reboot the SPA525G nothing changes, the red like and blinking icon are still there. I do have some 524SG phones, they have no red light or blinking icon. However they have never recieved a voicemail. I just called one of these 524 phones and left a message, there is no indication on the phone that there is a waiting voicemail.

I mentioned in my first post that I tried the "Refresh" through the 10.1.10.1 CCE interface. I just tried again, no change.

This may sound really dumb.. but how do I call the MWI numbers to test them? They are A800 & A801. Would I dial 2800? I tried dailing that and just plain 800, neither work.

What is the proper setting for "E.164 Registration" on the MWI extenstion? When I deleted and re-created them I wrote down the previous settings first and it was set to "Primary no Reg".

here are the extensions from my config. I also attached my entire config output.

ephone-dn  55
number A801 no-reg primary
mwi off
!
!
ephone-dn  56
number A800 no-reg primary
mwi on

I also wanted to mention I logged in with Voiceview on the SPA525G to make sure there was no new messages, there is none. I also logged into the 524 phone I just left a message on, its visible in Voiceview.

A small update, I setup a Speed dial line key from the thread here https://www.myciscocommunity.com/thread/3068?tstart=0

I had to restart the phone for the changes to apply, when the phone restarted the MWI notification lights and such are all off now. But the problem is not fixed, I tried leaving a new voicemail and the phone is not indicating there is a new message. I tried another MWI Refresh, nothing changed.

I then deleted my Speed dial and restart the phone again, after restarting the MWI was flashing again. So I dailed 299 and deleted the message i left before, but as i suspected the MWI didn't turn off.

So it seems it can get a MWI update only if the phone is restarted...

thanks for the reply. I'm unable to access the TAC tool at this moment, I'm trying to get that resolved with my partner and Cisco.

But here is some more info in-case someone out there might see the solution.

The "Voicemail Status" in CCA correctly lists when there is a new message, so its updating fine. I also checked the "SIP gateway hostname" in CCE, it seems to all be correct. I attached screenshots of both.

I also tried a "debug ccsip messages" while making a call to a phone and leaving a message, I'm not sure if that is helpful (log also attached).

I thought that the "A" in the MWI extensions could be a problem, so to rule it out I changed the numbers to 800 & 801. To make sure CUE was also updated I executted the following in the CLI.

ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "801"
parameter "strMWI_ON_DN" "800"
end application

The "other status" in CCA shows the above changes (see screenshot: mwiapp.PNG).

Now in the CME when I try and run the "Administration > Synchronize Information", I get the following for both the A800 and 800.

Now back over in the CCME, the 800 & 801 extensions are present, but when looking at the "Message Waiting Server Settin" I'm wondering if the settings here are correct... (see screenshot: ccme_voice.PNG).

Also in the CUE "Message Waiting Indicators > Settings" it says "No MWI on Numbers Defined on CCM" (see screenshot: outcalling.PNG")

OH YES!!! I just got it working!

It seems adding 3 dots to the end of the extenstion number was the trick. I deleted the ephone-dn's in the CLI and re-created them with dots as follows:

ephone-dn  55
number 800... no-reg primary
mwi on

ephone-dn  56
number 801... no-reg primary
mwi off

Then in CUE i was able to "Synchronize Information" with no errors and now the 800 & 801 are listed under "Outcalling".

I tested leaving voicemail and deleting voicemail, the MWI indicator worked perfectly!

Also try dialing the MWI numbers to make sure there is not an issue there.