QM Desktop recording Retrieve

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Jun 3rd, 2009
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Dear Networkers,

We have installed Cisco QM 2.4 SR1 integrated with Cisco IPCCX 5.0(2)

Recording is working fine with QM server.

I can see and listen to the recordings via QM desktop. I can also save the recordings one by one. for every agent.

My issue is that I would like to save, on my disk, all the recordings of an agent all by once.

For exemple I would like to save all the recordings on my hard disk of the 1st june for an agent A.

Is this possible with QM Desktop?

I Appreciate your help.

Thanks in advance.

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ivillegas Tue, 06/09/2009 - 10:02
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The recordings are archived as raw voice data packets; they can only be reviewed using the Supervisor Record Viewer. However, if you wish to permanently save selected recordings as *.wav files, you can use the Play and Save button and save the recording to a selected folder. So with that said the only supported way to convert these custom .raw files into .wav files is by using "Play and Save" option on the Supervisor Desktop.


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_2x/reference/guide/qm24serviceinfo-cisco.pdf


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_2x/user/guide/qm24desktop-cisco.pdf

D_Lebedev Fri, 07/03/2009 - 23:17
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Good day.

One year ago i faced with problem like this.

Take a look on a bat file.

I hope it will be helpfull for you.



Best regards Dmitriy.



Attachment: 
Mustafa Al Housami Wed, 07/08/2009 - 06:27
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Hi,

I have a question:

Does the upload of recordings from agent to server take some time, or it is directly uploaded to the server once the call is completed?

Because i am facing a problem in the recordings upload:

i can see the recordings in the agent's directory C:\Program Files\Common Files\SQM\recordings\daily but the recordings are not uploaded to the voice server


Your assistance is really appreciated

Thanks


D_Lebedev Wed, 07/08/2009 - 06:33
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Hi.

As i know,all the recordings are uploaded parallel with the agent speech.Because it's spanned to the some port.After the call ends,this audio stream become a raw file.

Mustafa Al Housami Wed, 07/08/2009 - 08:53
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i am using the Cisco Unified WFO Quality Management Recording software which is resident on the agent's PC.

And i can find the recorded files on the Agent's PC. However they are not uploaded to the server.

D_Lebedev Wed, 07/08/2009 - 19:11
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I'm soryy,but i was using only span/rspan based cisco built in recording system.Maybe there will be someone who is working with software like yours.

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