QM Desktop recording Retrieve

Unanswered Question
Jun 3rd, 2009
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Dear Networkers,

We have installed Cisco QM 2.4 SR1 integrated with Cisco IPCCX 5.0(2)

Recording is working fine with QM server.

I can see and listen to the recordings via QM desktop. I can also save the recordings one by one. for every agent.

My issue is that I would like to save, on my disk, all the recordings of an agent all by once.

For exemple I would like to save all the recordings on my hard disk of the 1st june for an agent A.

Is this possible with QM Desktop?

I Appreciate your help.

Thanks in advance.

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Overall Rating: 1 (2 ratings)
ivillegas Tue, 06/09/2009 - 10:02
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The recordings are archived as raw voice data packets; they can only be reviewed using the Supervisor Record Viewer. However, if you wish to permanently save selected recordings as *.wav files, you can use the Play and Save button and save the recording to a selected folder. So with that said the only supported way to convert these custom .raw files into .wav files is by using "Play and Save" option on the Supervisor Desktop.



D_Lebedev Fri, 07/03/2009 - 23:17
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Good day.

One year ago i faced with problem like this.

Take a look on a bat file.

I hope it will be helpfull for you.

Best regards Dmitriy.

Mustafa Al Housami Wed, 07/08/2009 - 06:27
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I have a question:

Does the upload of recordings from agent to server take some time, or it is directly uploaded to the server once the call is completed?

Because i am facing a problem in the recordings upload:

i can see the recordings in the agent's directory C:\Program Files\Common Files\SQM\recordings\daily but the recordings are not uploaded to the voice server

Your assistance is really appreciated


D_Lebedev Wed, 07/08/2009 - 06:33
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As i know,all the recordings are uploaded parallel with the agent speech.Because it's spanned to the some port.After the call ends,this audio stream become a raw file.

Mustafa Al Housami Wed, 07/08/2009 - 08:53
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i am using the Cisco Unified WFO Quality Management Recording software which is resident on the agent's PC.

And i can find the recorded files on the Agent's PC. However they are not uploaded to the server.

D_Lebedev Wed, 07/08/2009 - 19:11
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I'm soryy,but i was using only span/rspan based cisco built in recording system.Maybe there will be someone who is working with software like yours.


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