We have installed Cisco QM 2.4 SR1 integrated with Cisco IPCCX 5.0(2)
Recording is working fine with QM server.
I can see and listen to the recordings via QM desktop. I can also save the recordings one by one. for every agent.
My issue is that I would like to save, on my disk, all the recordings of an agent all by once.
For exemple I would like to save all the recordings on my hard disk of the 1st june for an agent A.
Is this possible with QM Desktop?
I Appreciate your help.
Thanks in advance.