Apache error

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Jun 3rd, 2009
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Hi,


I have LMS 3.1 and I can't logging CiscoWorks. I get an error. I send you in attach file "error_cw.txt"


Event Viewer of Windows where CiscoWorks is installed shows other error about Apache Services. I send you this error in other file called "event_viewer_error.txt"


In this forum I've seen some conversation about Apache. And you say some errors about Apache exist but they are not criticals and CiscoWorks works fine. And the solution will be LMS 3.2. Is this true?


In my case, I can't web logging in my CiscoWorks. Then I restart CiscoWorks and it returns to happen again.


What can I do?


Thanks.




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Joe Clarke Wed, 06/03/2009 - 08:48
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Your problem is not being caused by the Apache crashes. Post the output of the pdshow command as well as a screenshot of the Services control panel showing all of the CiscoWorks services.

j.ballesta Thu, 06/04/2009 - 01:11
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I see in the output of the pdshow commnad some process "Administrator has shut down this server" (Tomcat, Apache, ..) but I don't know why these are in this state.


This case is the second time it happends, and the error is the same. Have I restart all process (net stop crmdmgt, net start crmdmgtd) every time it happends?





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Joe Clarke Thu, 06/04/2009 - 08:48
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If Tomcat is currently down, post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.

Joe Clarke Fri, 06/05/2009 - 09:09
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Was Tomcat actually down when you captured these logs? According to this, it is working (as of 1352 local time yesterday).

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