Changing the backgroung image in cisco 7970 ip phone

Unanswered Question
Jun 3rd, 2009

I'm using a UC500 and I'm trying to change the bckground image in a Cisco 7970 IP phone, I followed the steps in this link:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note09186a008062495a.shtml

but when I finished I still get a message (Selections Unavailable) when trying to change it, I tried to use this command(debug tftp event) for debuging but I got no events .

any Ideas ....

I have this problem too.
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Steven DiStefano Wed, 06/03/2009 - 09:27

Different models look in different directories for the List.xml since the screen size differs phone to phone.  Check the format of List.xml inside the proper directory where your phone will look....

7970 - 7971 - 12 Bits - /Desktops/320x212x12

*Full size image - 320 pixels (width) X 212 pixels (height).

*Thumbnail image-80 pixels (width) X 53 pixels (height).

Look in the flash and see the directories.

SBCS-Mobility#dir
Directory of flash:/

    1  -rw-         720  May 26 2009 12:23:26 -04:00  vlan.dat
    2  -rw-    28064464  May 26 2009 10:30:34 -04:00  uc500-advipservicesk9-mz.124-20.T2
    3  drw-           0  May 27 2009 10:07:42 -04:00  phones
   99  drw-           0  May 26 2009 10:40:42 -04:00  Desktops
  118  drw-           0  May 26 2009 10:41:02 -04:00  autoattendant
  122  drw-           0  May 26 2009 10:41:06 -04:00  bacdprompts
  133  drw-           0  May 26 2009 10:41:26 -04:00  cca
  137  drw-           0  May 26 2009 10:41:28 -04:00  gui
  159  drw-           0  May 26 2009 10:42:04 -04:00  media
  162  drw-           0  May 26 2009 10:42:18 -04:00  ringtones
  196  drw-           0  May 26 2009 10:42:46 -04:00  sn
  199  -rw-       20515  May 26 2009 11:27:24 -04:00  UC520-8U-4FXO-K9-factory-7.0.3.cfg

128184320 bytes total (1748992 bytes free)

SBCS-Mobility#cd Desktops
SBCS-Mobility#dir
Directory of flash:/Desktops/

  100  -rw-      131470  May 26 2009 10:40:44 -04:00  CampusNight.png
  101  -rw-       80565  May 26 2009 10:40:46 -04:00  CiscoFountain.png
  102  -rw-        8156  May 26 2009 10:40:48 -04:00  CiscoLogo.png
  103  -rw-      138278  May 26 2009 10:40:50 -04:00  Fountain.png
  104  -rw-      109076  May 26 2009 10:40:50 -04:00  MorroRock.png
  105  -rw-      108087  May 26 2009 10:40:52 -04:00  NantucketFlowers.png
  106  -rw-       10820  May 26 2009 10:40:54 -04:00  TN-CampusNight.png
  107  -rw-        9657  May 26 2009 10:40:54 -04:00  TN-CiscoFountain.png
  108  -rw-        2089  May 26 2009 10:40:56 -04:00  TN-CiscoLogo.png
  109  -rw-        7953  May 26 2009 10:40:56 -04:00  TN-Fountain.png
  110  -rw-        7274  May 26 2009 10:40:56 -04:00  TN-MorroRock.png
  111  -rw-        9933  May 26 2009 10:40:58 -04:00  TN-NantucketFlowers.png
  112  drw-           0  May 26 2009 10:40:58 -04:00  320x216x16
  114  drw-           0  May 26 2009 10:41:00 -04:00  320x212x16
  116  drw-           0  May 26 2009 10:41:00 -04:00  320x212x12

128184320 bytes total (1748992 bytes free)

SBCS-Mobility#cd 320x212x12
SBCS-Mobility#dir
Directory of flash:/Desktops/320x212x12/

  117  -rw-         651  May 26 2009 10:41:02 -04:00  List.xml

128184320 bytes total (1748992 bytes free)

Notice the format of the List.xml...  Its using images in the flash: root, but they can be anywhere on Flash your point to.

SBCS-Mobility#more List.xml

URL="flash:/Desktops/CiscoFountain.png"/>

URL="flash:/Desktops/NantucketFlowers.png"/>

URL="flash:/Desktops/CampusNight.png"/>

URL="flash:/Desktops/Fountain.png"/>

URL="flash:/Desktops/MorroRock.png"/>

URL="flash:/Desktops/CiscoLogo.png"/>


SBCS-Mobility#

The TFTP-SERVER statement as well are used and the alias is important...

tftp-server flash:/Desktops/CampusNight.png
tftp-server flash:/Desktops/CiscoFountain.png
tftp-server flash:/Desktops/CiscoLogo.png
tftp-server flash:/Desktops/Fountain.png
tftp-server flash:/Desktops/MorroRock.png
tftp-server flash:/Desktops/NantucketFlowers.png
tftp-server flash:/Desktops/TN-CampusNight.png
tftp-server flash:/Desktops/TN-CiscoFountain.png
tftp-server flash:/Desktops/TN-CiscoLogo.png
tftp-server flash:/Desktops/TN-Fountain.png
tftp-server flash:/Desktops/TN-MorroRock.png
tftp-server flash:/Desktops/TN-NantucketFlowers.png
tftp-server flash:/Desktops/320x216x16/List.xml alias Desktops/320x216x16/List.xml
tftp-server flash:/Desktops/320x212x16/List.xml alias Desktops/320x212x16/List.xml
tftp-server flash:/Desktops/320x212x12/List.xml alias Desktops/320x212x12/List.xml

Now when I start TFTP Event Debug and go to a phone and select a different desktop..... (i will select Cisco Fountain), but you will see it display all the Thumbnails on the phone, first....

SBCS-Mobility#un all
All possible debugging has been turned off
SBCS-Mobility#term mon
SBCS-Mobility#debug tftp events
TFTP Event debugging is on
SBCS-Mobility#
036582: Jun  3 16:25:48.853: TFTP: Looking for Desktops/320x212x12/List.xml
036583: Jun  3 16:25:48.917: TFTP: Opened flash:/Desktops/320x212x12/List.xml, fd 10, size 651 for process 167
036584: Jun  3 16:25:48.921: TFTP: Finished flash:/Desktops/320x212x12/List.xml, time 00:00:00 for process 167
036585: Jun  3 16:25:49.349: TFTP: Looking for /Desktops/TN-CiscoFountain.png
036586: Jun  3 16:25:49.397: TFTP: Opened flash:/Desktops/TN-CiscoFountain.png, fd 10, size 9657 for process 167
036587: Jun  3 16:25:49.433: TFTP: Finished flash:/Desktops/TN-CiscoFountain.png, time 00:00:00 for process 167
036588: Jun  3 16:25:49.569: TFTP: Looking for /Desktops/TN-NantucketFlowers.png
036589: Jun  3 16:25:49.613: TFTP: Opened flash:/Desktops/TN-NantucketFlowers.png, fd 10, size 9933 for process 167
036590: Jun  3 16:25:49.649: TFTP: Finished flash:/Desktops/TN-NantucketFlowers.png, time 00:00:00 for process 167
036591: Jun  3 16:25:49.809: TFTP: Looking for /Desktops/TN-CampusNight.png
036592: Jun  3 16:25:49.853: TFTP: Opened flash:/Desktops/TN-CampusNight.png, fd 10, size 10820 for process 167
036593: Jun  3 16:25:49.897: TFTP: Finished flash:/Desktops/TN-CampusNight.png, time 00:00:00 for process 167
036594: Jun  3 16:25:50.045: TFTP: Looking for /Desktops/TN-Fountain.png
036595: Jun  3 16:25:50.085: TFTP: Opened flash:/Desktops/TN-Fountain.png, fd 10, size 7953 for process 167
036596: Jun  3 16:25:50.117: TFTP: Finished flash:/Desktops/TN-Fountain.png, time 00:00:00 for process 167
036597: Jun  3 16:25:50.249: TFTP: Looking for /Desktops/TN-MorroRock.png
036598: Jun  3 16:25:50.289: TFTP: Opened flash:/Desktops/TN-MorroRock.png, fd 10, size 7274 for process 167
036599: Jun  3 16:25:50.329: TFTP: Finished flash:/Desktops/TN-MorroRock.png, time 00:00:00 for process 167
036600: Jun  3 16:25:50.457: TFTP: Looking for /Desktops/TN-CiscoLogo.png
036601: Jun  3 16:25:50.493: TFTP: Opened flash:/Desktops/TN-CiscoLogo.png, fd 10, size 2089 for process 167
036602: Jun  3 16:25:50.505: TFTP: Finished flash:/Desktops/TN-CiscoLogo.png, time 00:00:00 for process 167
036603: Jun  3 16:25:55.985: TFTP: Looking for /Desktops/CiscoFountain.png
036604: Jun  3 16:25:56.097: TFTP: Opened flash:/Desktops/CiscoFountain.png, fd 10, size 80565 for process 167
036605: Jun  3 16:25:56.426: TFTP: Finished flash:/Desktops/CiscoFountain.png, time 00:00:00 for process 167
036606: Jun  3 16:25:58.158: %SEC-6-IPACCESSLOGP: list 104 denied tcp 60.172.219.12(6000) -> 12.19.92.192(2967), 1 packet
036607: Jun  3 16:25:58.158: %SEC-6-IPACCESSLOGP: list 104 denied tcp 60.172.219.12(6000) -> 12.19.92.199(2967), 1 packet
036608: Jun  3 16:25:58.258: TFTP: Looking for /Desktops/CiscoFountain.png
036609: Jun  3 16:25:58.374: TFTP: Opened flash:/Desktops/CiscoFountain.png, fd 10, size 80565 for process 167
036610: Jun  3 16:25:59.514: TFTP: Finished flash:/Desktops/CiscoFountain.png, time 00:00:01 for process 167

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note09186a008062495a.shtml

hanichaban Sat, 06/06/2009 - 03:55

Thank you very much you made it very clear and now it's working

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