Changing the backgroung image in cisco 7970 ip phone

hanichaban · ‎06-03-2009

I'm using a UC500 and I'm trying to change the bckground image in a Cisco 7970 IP phone, I followed the steps in this link:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note09186a008062495a.shtml

but when I finished I still get a message (Selections Unavailable) when trying to change it, I tried to use this command(debug tftp event) for debuging but I got no events .

any Ideas ....

Steven DiStefano · ‎06-03-2009

Different models look in different directories for the List.xml since the screen size differs phone to phone. Check the format of List.xml inside the proper directory where your phone will look....

7970 - 7971 - 12 Bits - /Desktops/320x212x12

*Full size image - 320 pixels (width) X 212 pixels (height).

*Thumbnail image-80 pixels (width) X 53 pixels (height).

Look in the flash and see the directories.

SBCS-Mobility#dir
Directory of flash:/

    1 -rw-         720 May 26 2009 12:23:26 -04:00 vlan.dat
    2 -rw-    28064464 May 26 2009 10:30:34 -04:00 uc500-advipservicesk9-mz.124-20.T2
    3 drw-           0 May 27 2009 10:07:42 -04:00 phones
   99 drw-           0 May 26 2009 10:40:42 -04:00 Desktops
118 drw-           0 May 26 2009 10:41:02 -04:00 autoattendant
122 drw-           0 May 26 2009 10:41:06 -04:00 bacdprompts
133 drw-           0 May 26 2009 10:41:26 -04:00 cca
137 drw-           0 May 26 2009 10:41:28 -04:00 gui
159 drw-           0 May 26 2009 10:42:04 -04:00 media
162 drw-           0 May 26 2009 10:42:18 -04:00 ringtones
196 drw-           0 May 26 2009 10:42:46 -04:00 sn
199 -rw-       20515 May 26 2009 11:27:24 -04:00 UC520-8U-4FXO-K9-factory-7.0.3.cfg

128184320 bytes total (1748992 bytes free)

SBCS-Mobility#cd Desktops
SBCS-Mobility#dir
Directory of flash:/Desktops/

100 -rw-      131470 May 26 2009 10:40:44 -04:00 CampusNight.png
101 -rw-       80565 May 26 2009 10:40:46 -04:00 CiscoFountain.png
102 -rw-        8156 May 26 2009 10:40:48 -04:00 CiscoLogo.png
103 -rw-      138278 May 26 2009 10:40:50 -04:00 Fountain.png
104 -rw-      109076 May 26 2009 10:40:50 -04:00 MorroRock.png
105 -rw-      108087 May 26 2009 10:40:52 -04:00 NantucketFlowers.png
106 -rw-       10820 May 26 2009 10:40:54 -04:00 TN-CampusNight.png
107 -rw-        9657 May 26 2009 10:40:54 -04:00 TN-CiscoFountain.png
108 -rw-        2089 May 26 2009 10:40:56 -04:00 TN-CiscoLogo.png
109 -rw-        7953 May 26 2009 10:40:56 -04:00 TN-Fountain.png
110 -rw-        7274 May 26 2009 10:40:56 -04:00 TN-MorroRock.png
111 -rw-        9933 May 26 2009 10:40:58 -04:00 TN-NantucketFlowers.png
112 drw-           0 May 26 2009 10:40:58 -04:00 320x216x16
114 drw-           0 May 26 2009 10:41:00 -04:00 320x212x16
116 drw-           0 May 26 2009 10:41:00 -04:00 320x212x12

128184320 bytes total (1748992 bytes free)

SBCS-Mobility#cd 320x212x12
SBCS-Mobility#dir
Directory of flash:/Desktops/320x212x12/

117 -rw- 651 May 26 2009 10:41:02 -04:00 List.xml

128184320 bytes total (1748992 bytes free)

Notice the format of the List.xml... Its using images in the flash: root, but they can be anywhere on Flash your point to.

SBCS-Mobility#more List.xml

URL="flash:/Desktops/CiscoFountain.png"/>

URL="flash:/Desktops/NantucketFlowers.png"/>

URL="flash:/Desktops/CampusNight.png"/>

URL="flash:/Desktops/Fountain.png"/>

URL="flash:/Desktops/MorroRock.png"/>

URL="flash:/Desktops/CiscoLogo.png"/>

SBCS-Mobility#

The TFTP-SERVER statement as well are used and the alias is important...

tftp-server flash:/Desktops/CampusNight.png
tftp-server flash:/Desktops/CiscoFountain.png
tftp-server flash:/Desktops/CiscoLogo.png
tftp-server flash:/Desktops/Fountain.png
tftp-server flash:/Desktops/MorroRock.png
tftp-server flash:/Desktops/NantucketFlowers.png
tftp-server flash:/Desktops/TN-CampusNight.png
tftp-server flash:/Desktops/TN-CiscoFountain.png
tftp-server flash:/Desktops/TN-CiscoLogo.png
tftp-server flash:/Desktops/TN-Fountain.png
tftp-server flash:/Desktops/TN-MorroRock.png
tftp-server flash:/Desktops/TN-NantucketFlowers.png
tftp-server flash:/Desktops/320x216x16/List.xml alias Desktops/320x216x16/List.xml
tftp-server flash:/Desktops/320x212x16/List.xml alias Desktops/320x212x16/List.xml
tftp-server flash:/Desktops/320x212x12/List.xml alias Desktops/320x212x12/List.xml

Now when I start TFTP Event Debug and go to a phone and select a different desktop..... (i will select Cisco Fountain), but you will see it display all the Thumbnails on the phone, first....

SBCS-Mobility#un all
All possible debugging has been turned off
SBCS-Mobility#term mon
SBCS-Mobility#debug tftp events
TFTP Event debugging is on
SBCS-Mobility#
036582: Jun 3 16:25:48.853: TFTP: Looking for Desktops/320x212x12/List.xml
036583: Jun 3 16:25:48.917: TFTP: Opened flash:/Desktops/320x212x12/List.xml, fd 10, size 651 for process 167
036584: Jun 3 16:25:48.921: TFTP: Finished flash:/Desktops/320x212x12/List.xml, time 00:00:00 for process 167
036585: Jun 3 16:25:49.349: TFTP: Looking for /Desktops/TN-CiscoFountain.png
036586: Jun 3 16:25:49.397: TFTP: Opened flash:/Desktops/TN-CiscoFountain.png, fd 10, size 9657 for process 167
036587: Jun 3 16:25:49.433: TFTP: Finished flash:/Desktops/TN-CiscoFountain.png, time 00:00:00 for process 167
036588: Jun 3 16:25:49.569: TFTP: Looking for /Desktops/TN-NantucketFlowers.png
036589: Jun 3 16:25:49.613: TFTP: Opened flash:/Desktops/TN-NantucketFlowers.png, fd 10, size 9933 for process 167
036590: Jun 3 16:25:49.649: TFTP: Finished flash:/Desktops/TN-NantucketFlowers.png, time 00:00:00 for process 167
036591: Jun 3 16:25:49.809: TFTP: Looking for /Desktops/TN-CampusNight.png
036592: Jun 3 16:25:49.853: TFTP: Opened flash:/Desktops/TN-CampusNight.png, fd 10, size 10820 for process 167
036593: Jun 3 16:25:49.897: TFTP: Finished flash:/Desktops/TN-CampusNight.png, time 00:00:00 for process 167
036594: Jun 3 16:25:50.045: TFTP: Looking for /Desktops/TN-Fountain.png
036595: Jun 3 16:25:50.085: TFTP: Opened flash:/Desktops/TN-Fountain.png, fd 10, size 7953 for process 167
036596: Jun 3 16:25:50.117: TFTP: Finished flash:/Desktops/TN-Fountain.png, time 00:00:00 for process 167
036597: Jun 3 16:25:50.249: TFTP: Looking for /Desktops/TN-MorroRock.png
036598: Jun 3 16:25:50.289: TFTP: Opened flash:/Desktops/TN-MorroRock.png, fd 10, size 7274 for process 167
036599: Jun 3 16:25:50.329: TFTP: Finished flash:/Desktops/TN-MorroRock.png, time 00:00:00 for process 167
036600: Jun 3 16:25:50.457: TFTP: Looking for /Desktops/TN-CiscoLogo.png
036601: Jun 3 16:25:50.493: TFTP: Opened flash:/Desktops/TN-CiscoLogo.png, fd 10, size 2089 for process 167
036602: Jun 3 16:25:50.505: TFTP: Finished flash:/Desktops/TN-CiscoLogo.png, time 00:00:00 for process 167
036603: Jun 3 16:25:55.985: TFTP: Looking for /Desktops/CiscoFountain.png
036604: Jun 3 16:25:56.097: TFTP: Opened flash:/Desktops/CiscoFountain.png, fd 10, size 80565 for process 167
036605: Jun 3 16:25:56.426: TFTP: Finished flash:/Desktops/CiscoFountain.png, time 00:00:00 for process 167
036606: Jun 3 16:25:58.158: %SEC-6-IPACCESSLOGP: list 104 denied tcp 60.172.219.12(6000) -> 12.19.92.192(2967), 1 packet
036607: Jun 3 16:25:58.158: %SEC-6-IPACCESSLOGP: list 104 denied tcp 60.172.219.12(6000) -> 12.19.92.199(2967), 1 packet
036608: Jun 3 16:25:58.258: TFTP: Looking for /Desktops/CiscoFountain.png
036609: Jun 3 16:25:58.374: TFTP: Opened flash:/Desktops/CiscoFountain.png, fd 10, size 80565 for process 167
036610: Jun 3 16:25:59.514: TFTP: Finished flash:/Desktops/CiscoFountain.png, time 00:00:01 for process 167

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note09186a008062495a.shtml

hanichaban · ‎06-06-2009

Thank you very much you made it very clear and now it's working